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Contracts Manager

Construction & Engineering

Type: Full time

Salary: £52,000 - 57,000 Yearly

Location: Hammersmith & Fulham



To ensure the effective management and delivery of multiple contracts, ensuring programme requirements are met whilst working in line with both Company and regional objectives and achieving the client and customer aspirations and expectations. To manage contracts to achieve targets in respect of safety, time, cost, quality and customer satisfaction. To manage people, sub-contractors and processes to ensure that response repairs, voids and any other works required of you are controlled and delivered within the time frames required and to meet the minimum standard set by the Clients KPI’s.

To ensure an excellent customer experience at all times.


To apply send your CV to



  • Accountable for the successful management of contracts, attending pre-contract meetings, devising a strategic programme of works at the start of the contract and continually monitoring progress to ensure contracts achieve targets in respect of safety, time, cost, quality and customer satisfaction.
  • Responsible for the design, quality management, resource planning, defects management and out of hours working, ensuring appropriate procedures and documentation are in place in line the Contract requirements.
  • Manage the Company’s obligations and rights under the terms of the contracts.
  • Act as a visibly strong leader of HSQ&E, promoting high standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, carrying out SHEQ and quality audits and setting a good example
  • Ensure that all HSQ&E activity and reporting is accurate, legally compliant and within group policies, highlighting and resolving concerns when identified.
  • Ensure that contracts are staffed adequately and led and managed effectively and maintain high levels of commitment and morale; ensure at all times that good two-way communication occurs. Ensuring strong team ethic.
  • Actively support the Business Unit Director and the Operations Manager in the management of areas of opportunity and risk that may impact of the business plan. Lead your team by example at all times and ensure that United Living is a centre of excellence.
  • Monitor that the induction process is being followed in line with the United Way of working for all employees on site.
  • Ensure that the United Way of working contract delivery processes are complied with and adopted into all daily disciplines.
  • Support the Bid Team work winning activity such as assisting with feedback, writing contributions to PQQ and tender submissions, attending interviews or presentations etc.
  • Responsible for developing and establishing excellent working relationships through effective communication with Clients and Stakeholders. Liaising with Clients to build trust and enhance understanding, attendance at meetings, chairing weekly meetings to a prescribed agenda and attendance at Client events.
  • Responsible for the delivery of client strategies and ensuring the Company are achieving KPIs and meeting Client Critical Success Factors and implementing initiatives to ensure their continual improvement.
  • Lead all of the People responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives.
  • Manage all employee related matters, liaising with People Services as necessary.
  • Ensure robust contract and delivery programmes are produced which include design and procurement and that the team take full ownership.
  • Provide up to date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties.
  • Responsible for ensuring strong working relationships are maintained on the Contract by the Operations and Commercial teams to ensure good financial and programme controls are in place and ensuring that any financial implications are discussed and progressed with the Commercial team. 
  • Contribute fully to the development and implementation of Company policies and procedures.
  • Marketing the business with existing and new clients to assist the business development team.
  • For each project ensure robust processes to minimise defects during and after construction and ensure defects are dealt with promptly by assisting Resident Care.
  • Any other duties reasonably assigned.
  • Ensure work is planned to operatives and or subcontractors in the most efficient manner to achieve customer excellence and the required commercial outputs
  • Effectively manage and control the teams within your remit and control and monitor performance. Ensuring a team atmosphere at all times
  • Ensure the implementation of all DWSS policies with regard to employees
  • Ensure both the teams and your personal communications are of an exemplary nature being professional and timely
  • Ensure repairs are completed in a cost effective manner in accordance with the contracts commercial model.
  • Ensure that work in progress is monitored and kept within agreed parameters.
  • Ensure that all information relating to jobs is recorded on OneServe and updated were necessary. Scrutinise and sign off all time sheets, and approve sub-contract invoices submitted prior to payment
  • Ensure/Carry out inspection and sign off of completed work to the requirements of the contract
  • Have complete ownership of complaints, expressions of dissatisfaction and where appropriate recall tasks
  • Ensure that all staff are aware of and receive training in all relevant H&S issues. To assist in chairing and recording all tool box talks.




  • Minimum relevant Level 6 qualification (NVQ) and/or relevant membership of professional body (MCIOB/MICE) and /or construction related degree
  • Appropriate CSCS card
  • SMSTS certificate desirable
  • Demonstrable experience of delivering multiple contracts across a variety of geographical locations
  • Experience and knowledge of Quality Management systems and processes
  • Ability to plan and coordinate effective resource allocation including supply chain, staff, directly employed operatives etc.
  • Ability to lead large high performing multiple disciplined teams to ensure high standards of safety, excellent service delivery and sound financial outcomes
  • Knowledge of document management system
  • Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook
  • Valid driving licence
  • Proven communication skills including basic report writing, e-mails & verbal communication.
  • Customer Focused
  • Team Builder
  • Planning & Organising excellence
  • Natural Attention to Detail
  • Excellent Communication skills – oral & written
  • Adaptable and Flexible
  • Good judgement and decision making skills
  • Personal –Integrity
  • Interpersonal Sensitivity
  • Problem Solver



To apply send your CV to


Closing date: 02-08-20
Start date: 03-08-20

To Apply for this vacancy please click on the APPLY button below and follow the application instructions.