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Supervisors (Keyholders)

Retail

Type: Full time

Salary: £ Excellent

Location: Westfield London

Description:

SUPERVISORS (KEYHOLDERS)*

FULL TIME

WESTFIELD LONDON – FLAGSHIP STORE

*Must have minimum 18 mths relevant experience

 

MISSION

To sell and Promote the Urban Revivo merchandise through execution of the superior customer service standards. To support the management team to drive sales and deliver the business goals and objectives.

 

DUTIES OF THE SUPERVISOR – Associated tasks

 

BUSINESS RESULTS Articulate the brand mission and business goals within the store Execute and model company policies and procedures Respond to and communicate with store management on all competitors, community information that could impact the company business Demonstrate awareness of the store sales goals and results. To host and participate in store meetings To enhance and layer the knowledge of the in store sales associates To continually monitor sales and customer service Participate in direct selling alongside the team To apply all instructions received from Store manager/Area manager/HQ

 

CUSTOMER SERVICE Ensure all customers are provided with unpatrolled spirited service, including building a repeat customer base. Consistently foster a positive store experience by treating all customers and staff in a fair and consistent manner Effectively manage customer complaints, concerns and needs, and inform the management needed Adhere to and comply with company personal presentation and grooming standards Maintain strong knowledge regarding product in order to communicate to customers for more effective selling Drive the service levels in store by collaboration with the sales associates in store

 

 

PRODUCT AND VISUAL STANDARDS Ensure consistent and accurate replenishment of the sales floor Comply with visual presentation standards Assist in executing markdowns Assist in the execution of the visual updates in store Analyse and absorb sales data and product data and support the management team in planning actions to maximise sales potential To be familiar with the collection and maximise sales To ensure compliance with Store image, maintenance and window dressing

 


OPERATIONS STANDARDS Observe the sales floor and back of house areas for loss prevention and advise management of any unusual activity Execute daily/weekly/monthly opening and closing checklist duties as directed by the Store manager or manager on Duty Perform other duties as assigned, in a timely manner with attention to detail, seek clarification where necessary Attend and participate in the daily team briefs Be available to participate in all store inventory counts, when needed Familiar with the store evacuation process Execute the delivery in take process Take on the Manager on Duty role when required 

 

 

PEOPLE MANAGEMENT To organise and distribute tasks and positions to each member of the team To communicate actively with the team according to requirements To ensure a good level of customer service is delivered by the team To play a vital role during the integration period of new employees Provide regular coaching and feedback sessions with the team

 

ATTITUDE

 

  • Communicates well with peers
  • Is enthusiastic, friendly and cordial
  • Acts quickly and shows initiative
  • Shows initiative and decision- making/problem solving ability
  • Self-motivated
  • Ability to listen
  • Optimal use of time

 

KNOWLEDGE

 

  • Good knowledge of store KPI’s
  • POS systems
  • In store policies and procedures
  • Current fashion trends
  • Merchandising Standards

 

SKILLS

 

  • Able to adapt to unforeseen circumstances
  • Ability to adapt – energy and speed
  • Customer and image orientated
  • Product awareness and commercial orientation
  • Able to analyse and offer solutions
  • A motivator with leadership skills

 

 

TO APPLY FOR THIS POSITION, PLEASE EMAIL YOUR CV TO:

APPLICATIONS@WORKZONEONLINE.CO.UK

OR APPLY ONLINE:

WWW.WORKZONEONLINE.CO.UK

 

Info:

Closing date: 17-08-18
Start date: 03-09-18


To Apply for this vacancy please click on the APPLY button below and follow the application instructions.



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